Here is a clear picture of what SHIVRA delivers across every engagement.
Understand the principles behind our approach.
Most consultants deliver recommendations. SHIVRA delivers accountability. We embed our expertise across every stage of your venture, from shaping the initial concept and building the operational foundation to designing digital systems and sustaining long-term performance.
We work with businesses across the UAE, including Dubai and Abu Dhabi, India and Canada. In addition, we support international developers and investors bringing new concepts to market in the region.
There is no shortage of hospitality consultants. What is rarer is a firm that combines decades of hands-on operational leadership with the systems intelligence required to build for the long term. SHIVRA brings both.
Monal Malhotra brings more than four decades of operational authority across luxury hotels, pre-opening environments, and large-scale F&B operations in India and the UAE.
Sorav Malhotra brings over a decade of experience designing digital systems, loyalty ecosystems, and strategic frameworks across hospitality, wellness, and innovation ventures in Dubai and across North America. Together, they form the foundation of every SHIVRA engagement.
Furthermore, SHIVRA does not operate as an outside advisor. We work as embedded co-builders, taking accountability for the quality and coherence of every system, framework, and recommendation we deliver. Our work is measurable, structured, and designed to perform beyond the engagement itself.
Meet the founders behind SHIVRA
How We Work With You
Where ideas become launch-ready businesses.
We work with owners, developers, and investors from the earliest stage of a concept through to the day the doors open. That means shaping the commercial positioning, defining the guest experience, directing menu and culinary identity, and building every operational system required to launch with confidence.
In addition, our pre-opening support covers team structuring, SOP documentation, vendor sourcing, and go-live management, ensuring that nothing is left to chance before opening day.
Strengthening performance, consistency, and day-to-day execution.
Strong operations are not built once and left alone. We work with leadership teams to assess performance, identify where standards are drifting, and put the right systems in place to correct and sustain them. This includes operational audits, workflow refinement, SOP development, and frontline training.
Furthermore, our ongoing advisory support keeps businesses accountable over time through mystery shopper programs, supply chain reviews, and regular performance check-ins that give leadership teams a clear picture of where they stand.
Connecting people, processes, and data into one coherent system.
We design and oversee the implementation of digital systems that serve both the guest experience and the internal workings of an operation.
From CRM and loyalty ecosystems to reservation flows, reporting dashboards, and workflow automations, every system is built around how teams actually work, not the other way around. As a result, adoption is higher and the operational value of each system is realized faster.
All technical integrations are delivered in collaboration with authorized SHIVRA partners to ensure reliable and secure implementation.
Embedding responsible growth into everyday operations.
Sustainability at SHIVRA is practical and fully integrated into how a business runs. We help operators design menus, sourcing strategies, and supply chains that reduce waste, lower procurement costs, and align environmental responsibility with commercial performance.
Moreover, every framework we put in place is built to work within the existing rhythm of the operation, so sustainability becomes a driver of long-term efficiency rather than an additional burden on the team.
Beyond our core consulting practice, SHIVRA supports clients with financial and business services that integrate directly with their operational setup.
These engagements are scoped and managed by SHIVRA to ensure consistency with your broader business goals.
Specifically, this covers financial accounting and bookkeeping, business audits and financial health reviews, VAT registration and compliance, and corporate tax setup and ongoing advisory.
Every engagement is built to deliver outcomes that outlast the project itself.
Structured frameworks, aligned teams, and tested systems mean opening periods are shorter, smoother, and far less costly to recover from. Every element is in place before day one arrives.
Regular audits, mystery shopper insights, and SOP reinforcement keep standards from drifting. Leadership teams gain a structured advisory partner for ongoing decisions.
CRM, loyalty, and reporting infrastructure designed around how teams actually work means higher adoption and a faster return on investment. Systems grow as the business grows.
Sourcing strategies and waste reduction frameworks reduce costs and strengthen supplier relationships over time. Responsible operations build long-term brand equity and attract the right partners.
The thinking behind SHIVRA’s consulting approach is explored through The SHIVRA Series, our platform for in-depth articles on hospitality, F&B, clean energy, and sustainable systems.
Whether you are launching a new concept, strengthening existing operations, or preparing for the next stage of growth, share a few details and we will respond with a clear outline of next steps.